PiggyBox – Baby milk powder box

Delivery costs All orders placed on our site have a fixed cost of €5.90. Delivery costs are free for all orders over €49. Delivery costs are automatically updated when you provide your personal information on the payment page, guaranteeing total transparency.Processing and delivery timesProcessing times: Once your order has been placed, our team undertakes to process it within 1 to 2 working days.Delivery times: Your order will be delivered within an estimated time of 5 to 8 business days from shipment.Order trackingDepending on the logistics company in charge of delivering your package, you can track your order by entering your tracking number via the following links: Track your order with La Poste Track your order with DHL Track your order with Colis Privé If you do not receive an update or if you encounter a problem, our team is available to assist you. Missing items, damaged or defectiveWe understand the importance of receiving your orders in impeccable condition.Missing or Undelivered Item: If your package or part of your order does not arrive within the expected time frame, please allow an additional 24-48 hours. If no update is received after this time, contact our customer service immediately at contact@mirabellebaby.com.Damaged or incorrect item: If you receive a defective product or one that does not correspond to your order, contact us quickly by providing photos. We will offer you a replacement or refund, depending on your preference.Address ErrorAddress Responsibility: It is essential to check the accuracy of the shipping address when ordering. If you detect an error, contact us quickly at contact@mirabellebaby.com to request a modification. However, changes are only possible if your order has not yet been processed. Special cases: We are not responsible for undeliverable orders due to incorrect, inaccessible or incomplete addresses. In these situations: If the package is returned to our warehouse, we will offer you a refund deducted from shipping costs or reshipment at your expense. If the package is not returned, no refund or reshipment can be made.

1. Return conditions Deadline: You have 14 calendar days after receipt of your order to request a return. Condition of the products: The items must be new, unused, in their original packaging, with all accessories or labels included. Exceptions: Items marked as "final sale" or "non-returnable" are not eligible for return.2. Return costsReturn costs are the responsibility of the customer.No restocking costs are applied for items returned under the conditions provided.3. Returns processInitiation: Contact our customer service at contact@mirabellebaby.com with your order number and details of the items to be returned.Shipping: Once your request has been validated, we will provide you with the shipping address for your return.Inspection: After receipt, our team will check the returned items within 5 working days.4. RefundsRefunds are issued to the original payment method within 15-20 business days after the return has been validated.A notification will be sent to you as soon as the refund is processed.Customer ServiceOur team is dedicated to making your shopping experience simple and enjoyable. For any questions or assistance, contact us at contact@mirabellebaby.com.